Zavior Furniture - Refund and Returns Policy
At Zavior Furniture, we take pride in the craftsmanship and quality of our furniture. Please read our policy carefully to understand our guidelines for returns and refunds.
Customized Orders:
We want you to be completely satisfied with your customized furniture. To ensure this, we follow a detailed process:
- Design Finalization: We work closely with you to finalize all aspects of the design before production begins.
- During Manufacturing: We keep you updated on the progress with design confirmations, pictures, and videos.
- Final Approval: Once the product is finalized, we will share it with you for your final acceptance, sometimes even providing a sample for large or bulk orders.
Given the personalized nature of customized orders and your final approval at multiple stages, we do not offer refunds or returns on these items once manufacturing is complete and the final product has been accepted. Our commitment is to address any defects in materials or manufacturing faults. Please inspect your customized furniture thoroughly upon delivery and report any issues immediately.
Non-Customized Orders:
For non-customized, standard items, our refund and returns policy lasts for 1 day from the date of delivery. To be eligible for a return, the furniture must be unused, in the same condition that you received it, and in its original packaging.
The following items are not eligible for return:
- Custom-made furniture (as per the policy above)
- Clearance items
- Special order items (unless they fall under defect or manufacturing fault)
- Items that have been assembled, altered, or damaged after delivery.
To process a return for a non-customized item, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. We coordinate with you upon your information provided.
Situations Where Partial Refunds May Be Granted (for non-customized items):
- Furniture with obvious signs of use.
- Any item not in its original condition, is damaged, or missing parts due to reasons not caused by us.
- Any item that is returned more than 1 day after delivery.
Refunds (for approved non-customized returns):
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited back to your original method of payment within a reasonable timeframe.
Late or Missing Refunds (for non-customized returns):
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some processing time before your refund is officially posted.
- Contact your bank. There is often a processing period before a refund is visible.
If you have completed these steps and still haven't received your refund, please contact us at sales@zaviorfurniture.ae.
Sale Items:
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges (for non-customized items):
We only replace non-customized items if they are defective or damaged upon arrival. If you need to exchange a defective or damaged item for the same product, please email us at sales@zaviorfurniture.ae or call us at +971508185948.
Return Charges (for non-customized items):
You will be responsible for the shipping costs associated with returning a non-defective item. These costs are non-refundable and will be deducted from your refund. If you are exchanging a defective or damaged item, we will cover the return shipping costs.
The time it may take for your exchanged product to reach you may vary depending on your location. For more expensive returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
For any questions regarding refunds, returns, or our policies, please contact us at sales@zaviorfurniture.ae.